Incidents reported on status page for 01 Edu https://production.01edu.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/52694420f7d64646612e360ce76814c6.png https://production.01edu.ai/ en https://production.01edu.ai/incident/543316 Tue, 08 Apr 2025 09:02:00 -0000 https://production.01edu.ai/incident/543316#bf40db713aa9180fd4303eb587c6e319a28fdda5c2a08f46a0b2846ea7c19265 Our infra team reverted the Cloudflare proxy changes, revoked the certificates and redeployed the platform components. https://production.01edu.ai/incident/543316 Tue, 08 Apr 2025 07:30:00 -0000 https://production.01edu.ai/incident/543316#31985fee4f825321fea40c6e9d8cc8e9044063bc395c6c03f6670c98178fa6ae The client decided to move back to their hosting provider's ISP and DNS service after the situation normalized across the country. This resulted in the platform's instability due to conflicting SSL certificates. https://production.01edu.ai/incident/543316 Tue, 08 Apr 2025 04:43:00 -0000 https://production.01edu.ai/incident/543316#58fe359d041ac927a7d2117e9b2fd962ae7cb28668cadf052079e0cf8482d6fd The DNS and Proxy have been moved to Cloudflare and platform services received valid SSL certificates. https://production.01edu.ai/incident/543316 Mon, 07 Apr 2025 11:36:00 -0000 https://production.01edu.ai/incident/543316#81193dd0e206a56b02b3596a994dd5e272b649ea60367e2d4637a9f69f8ead0d In order to resolve the underlying issue of connectivity, the infra team suggested moving the DNS and Proxy services to Cloudflare (after performing feasibility analysis and tests) https://production.01edu.ai/incident/543316 Mon, 07 Apr 2025 09:41:00 -0000 https://production.01edu.ai/incident/543316#5e33efda521f94bf402b45eab35e8b789bc5fc7b5d33abf70c0ba1bf301f7b0a Further investigation of infra team revealed the issue was actually related to the ISP (Kazakhtelecom) and several ISPs and their clients have been affected all around the country: https://community.letsencrypt.org/t/lets-encrypt-is-not-available-from-kazakhstan/235938/17?u=01edu https://production.01edu.ai/incident/543316 Sun, 06 Apr 2025 11:37:00 -0000 https://production.01edu.ai/incident/543316#798194677c33b2679d890f56adc281b6a6f828cb3112793f9210356caa3c7daf The issue persisted for more than 48 hours and a member of the hosting provider was granted access to the server upon client's request despite the fact the infrastructure team's diagnosis of the issue being on the ISP side. https://production.01edu.ai/incident/543316 Sat, 05 Apr 2025 15:08:00 -0000 https://production.01edu.ai/incident/543316#be4dbd4c1ad8eb1a5e2a982f35461330139086ec5017930ae6ede13610fdb1d0 The issue remains unresolved by the ISP/Hosting provider, and the client insisted on resolving the problem locally by alternative methods. This unorthodox approach didn't resolve the underlying issue. https://production.01edu.ai/incident/543316 Sat, 05 Apr 2025 03:13:00 -0000 https://production.01edu.ai/incident/543316#213b1ce819d527c6dd86f0c20c268c0ee7c548f5ed54d9e2d492be96da7a5f34 Our platform is up and running since the last deployment and the server itself is online. This issue related to SSL stems from the Hosting Provider's ISP. https://production.01edu.ai/incident/514834 Mon, 24 Feb 2025 17:06:00 -0000 https://production.01edu.ai/incident/514834#1dd1cdb882ff76507f6c45043d49a06275a3cbac6c0f337885df888e39e7ac41 The server was rebooted by the local admin on Feb 24 09:58 WET. Additionally, the previous connectivity issues lead to the failure of our platform's build process, and it has been resolved now (SUP-1492). https://production.01edu.ai/incident/514830 Mon, 24 Feb 2025 09:38:00 -0000 https://production.01edu.ai/incident/514830#8be74d99aac3a19c0d33a3698be93ce09dd2b355c509e5ea72e97aa80c17aee7 The local learning centre's admin confirmed the connectivity issue was related to the hosting provider and although the service is back online, there are some underlying non-platform related issues persists. https://production.01edu.ai/incident/514830 Mon, 17 Feb 2025 10:13:00 -0000 https://production.01edu.ai/incident/514830#19b9a8d7848d8b3bc7b8f52d4b5499f81cfd1646d6cdb52946d93374df034fd9 Our platform is up and running since the last deployment and the server itself is online. This is a connectivity issue related to the ISP/Hosting provider or local infrastructure. https://production.01edu.ai/incident/514834 Wed, 15 Jan 2025 11:17:00 -0000 https://production.01edu.ai/incident/514834#cb1265a36f1583e6b943d5bd67c662c75d7b6e8c5f7172de1bf7b3dc1e56065b Zone01 Kisumu's IT infrastructure is experiencing recurring connectivity stability issues that are related to the ISP/configuration. https://production.01edu.ai/incident/389347 Tue, 25 Jun 2024 20:42:00 -0000 https://production.01edu.ai/incident/389347#287eef67cc5d128e673e409f0aebdb70e01b1a9811b09b54bc60224c6edc233c The connectivity issues at Zone01 Kisumu have been resolved by the ISP. https://production.01edu.ai/incident/389347 Tue, 25 Jun 2024 13:46:00 -0000 https://production.01edu.ai/incident/389347#8ebc02deae85149ef0ede840a1373f6fb9ce03eab540d79f7287aa4b5c520f27 Due to unforeseen circumstances related to the recent national events in Kenya, including flooding and civil unrest, The IT infrastructure of Zone01 Kisumu may be experiencing temporary connectivity stability issues. Our team is actively investigating the cause and prioritizing a swift resolution to ensure minimal disruption to ongoing operations. We apologize for any inconvenience this may cause and will provide further updates as soon as they become available. Ref: 486572917916958721/1116676387105943612/1255225770318499923